Grace & Bloom Legal Notice

Effective date: 1 October 2025

This Legal Notice applies to the website www.graceandbloom.co.za and all purchases, browsing, communications and use of this website.

By accessing or using this website, you agree to the terms of this Legal Notice, together with our Terms and Conditions, Privacy Policy, Shipping Policy and Return & Refund Policy.

1. Website owner

This website is owned and operated by Grace & Bloom.

Business name: Grace & Bloom Co
Country of operation: South Africa
Email: hello@graceandbloom.co.za
Phone: +27 61 433 3622
Website: www.graceandbloom.co.za
Physical / service address: Available on lawful request or as required for returns, complaints or legal notices.

2. Use of this website

You may use this website for lawful personal shopping and browsing purposes only.

You may not:

• copy, reproduce or misuse any website content;
• interfere with the website’s security or operation;
• submit false, misleading or fraudulent information;
• use the website for unlawful purposes;
• attempt to access restricted areas of the website;
• use Grace & Bloom’s branding, images, product descriptions or designs without written permission.

Grace & Bloom reserves the right to restrict, suspend or block access to the website where misuse, fraud, abuse or unlawful activity is suspected.

3. Product information

We take reasonable care to ensure that product descriptions, prices, ingredients, images and other information on this website are accurate and up to date.

However, product images are for display purposes and may vary slightly from the actual product due to handmade production, lighting, screen settings, colour variation, batch differences or packaging updates.

Grace & Bloom products are personal-care products intended for external use only. They are not intended to diagnose, treat, cure or prevent any medical condition.

Customers are responsible for checking product ingredients before use, especially where they have allergies, sensitivities or skin conditions. Discontinue use if irritation occurs.

4. Pricing and availability

All prices are displayed in South African Rand unless otherwise stated.

Prices, promotions, product availability and shipping fees may change without prior notice. Grace & Bloom reserves the right to correct any pricing, stock, typographical or website errors before accepting or fulfilling an order.

Placing a product in your cart does not reserve the product or confirm the price. An order is only confirmed once payment has been successfully received and accepted.

5. Orders and payment

Orders are subject to acceptance, payment confirmation and stock availability.

Grace & Bloom reserves the right to refuse, cancel or refund any order where fraud, abuse, pricing errors, stock issues, payment problems or misuse of promotional offers are suspected.

Payment information is processed through secure third-party payment providers. Grace & Bloom does not store full card details on this website.

6. Returns, refunds and hygiene products

Grace & Bloom products include hygiene and personal-care items. Returns, refunds and exchanges are therefore subject to our Return & Refund Policy.

Opened, used, unsealed, damaged or tampered-with personal-care products are not eligible for return, refund or exchange unless defective, incorrectly supplied or otherwise required by law.

Nothing in this Legal Notice limits any rights you may have under applicable South African consumer protection laws.

7. Intellectual property

All content on this website, including the Grace & Bloom name, logo, product names, product descriptions, photographs, label designs, graphics, website layout and branding, is owned by or licensed to Grace & Bloom.

You may not copy, reproduce, distribute, modify, sell, publish, upload, scrape, imitate or use any Grace & Bloom content without prior written consent.

Unauthorised use of Grace & Bloom’s intellectual property may result in legal action.

8. External links

This website may contain links to third-party websites or services. These links are provided for convenience only.

Grace & Bloom is not responsible for the content, policies, security, accuracy or availability of any third-party website or service.

9. Limitation of liability

To the fullest extent permitted by law, Grace & Bloom will not be liable for any indirect, incidental, special or consequential loss arising from the use of this website, inability to use the website, product misuse, incorrect storage, allergic reactions, third-party service failures, delivery delays outside our control, or reliance on website information.

This does not exclude liability where it cannot legally be excluded.

10. Privacy and personal information

Grace & Bloom processes personal information in accordance with its Privacy Policy and applicable South African privacy laws, including POPIA. POPIA requires responsible parties to protect personal information with appropriate safeguards and to process it lawfully.

Please refer to our Privacy Policy for details on how we collect, use, store and protect personal information.

11. Website security

Reasonable steps are taken to keep this website secure. However, Grace & Bloom does not guarantee that the website will always be uninterrupted, error-free, virus-free or free from security risks.

Users are responsible for using their own secure devices, browsers and internet connections when accessing this website.

12. Governing law

This Legal Notice is governed by the laws of the Republic of South Africa.

Any dispute relating to this website, products, orders or policies will be dealt with in accordance with South African law, unless another law applies by operation of law.